The main selling point of NetSuite is that they claim to have the industry’s first and only online, on demand business application that supports an entire company-from customer relationship management (CRM) to enterprise resource planning (ERP and Accounting) to Web capabilities (Ecommerce).
Having all of this together through a single CRM software solution obviously has advantages. Sales representatives have the ability to view complete customer records, including support cases, billing issues and utilise the powerful salesforce automation tools in NetSuite. Warehouse managers can view approved sales orders instantly on their Dashboards, and accounting personnel are able to access support tickets when calling customers to collect payments.
Beyond the benefits for staff, CRM software such as Netsuite have added advantages in the deployment and maintenance phases. NetSuite eliminates IT costs and concerns associated with maintaining and upgrading separate applications Ecommerce Software Reviews.
Because Netsuite CRM is a web based solution, it directly challenges the way companies traditionally acquire and use business applications. Rather than buy a license or software disks, which you then need to install and manage yourself, with NetSuite all a company need do is pay a per-user subscription fee, log-on to the application via a web browser and start work.
The claims made by NetSuite are backed up by dozens of awards won by the company over the years. In 2007 alone, they have won four awards including a perfect score in a recent detailed product review conducted by The CPA Technology Advisor, beating MYOB US, Microsoft Office Accounting Professional, and several other small business accounting applications. This is the third straight year NetSuite Small Business has received a perfect 5 of 5 stars.
Being completely flexible and customisable, NetSuite is also able to enter localised markets. Once such example occurs in Australia where NetReturn is the exclusive distributor of NetSuite products, providing localised versions for the Australian and New Zealand markets to comply with their legal and regulatory environments.